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  • SMS Certificated Course
  • SMS Organisational CBT Staff Training
  • FRMS Development & Implementation Training
  • Threat & Error Management 
  • Advanced Incident Investigation 
  • Aviation Quality Auditor Training 
  • Emergency Response Program Design & Implementation 
  • Safety Leadership, Culture Change Programme 
  • Safety Officer/Investigator Training
  • Safety Leadership for Senior Managers
  • Safety Case Development & Risk Management


We have a proven track record of providing aviation safety, quality and security training:

• Training Needs Analysis

• Course Design

• Course Development

• Delivery & Facilitation Through Bespoke Practical Workshops & Interactive Computer Based Training

• Train The Trainer

• Course Evaluation for Continuous Improvement

• Hazard Identification & Risk Management Training

• Quality Auditor Training

• Emergency Management Education & Training

• Assurance/Compliance/Quality Management System Training

• Enterprise Risk Management Training

• Basic Aviation Incident & Accident Investigation Course

• Fatigue Risk Management Systems

• Safety Management System Training



This course provides attendees with basic concepts and applications for identifying aviation hazard data, and implementing it into safety risk management processes. Provision of practical examples will allow for hazard identification and the understanding of the consequences and application of risk assessment principles.

Participants will become comfortable with trend identification and the implementation of risk management plans such as prioritization, risk rating, and risk mitigation or elimination strategies.

This course is designed to provide attendees with a working knowledge and understanding of the concepts, elements, functions, and principles of aviation auditing and quality management systems. Successful completion of the course will allow participants to plan and perform quality audits to include post audit reporting and accomplishing corrective action plans.

As the industry “gold standard” the content of the course will include many elements of the IOSA programme thus allowing the operator to monitor and adjust internal procedures to provide continuous conformance with IOSA / ISAGO standards and recommended practices. By employing this methodology, many operators are able to stay abreast of the IOSA/ ISAGO process and embed IOSA/ISAGO preparations into their continuous improvement process.



An understanding of the right priorities is fundamental to all good management, but no more so than when dealing with a crisis situation. A swift, sensitive and compassionate response demonstrates an awareness of the severity of a situation. Decisive and efficient action coupled with the humanity with which management responds is an essential part of the recovery process for the victims, employees and stakeholders affected by an unforeseen event.

We can conduct education and training that will improve the response capabilities of key post holders to an adverse risk event affecting your company. This can take the form of group workshops or individual coaching focused on developing a response group member’s capabilities. Introducing best practices will enhance their ability to react, respond and recover from adverse risk events or incidents.


Designed to provide attendees with a basic understanding of the concept and elements involved in creating a Quality Management System (QMS).  It will also provide attendees with a foundation of knowledge regarding the initial requirements for the introduction and implementation of QMS.

Explanations of the key components of a QMS to include

• Organisation & Management

• Communications

• Management Review

• Documentation & Records

• Performance Measurement

• Quality Assurance



Risk management is as much about people as it is about processes. Organisations often dedicate significant resources to developing leading risk management practices but fail to allocate sufficient resources for training as a means of raising awareness and embedding those risk management processes. Training forms a critical component of an effective risk management framework, as it engages key personnel and provides them with the skills and confidence to contribute and add value to risk management within an organisation.

According to ICAO, SMS is a systemic approach to managing safety, including the necessary organizational structures, accountabilities, policies and procedures.  This course will focus on the eight building blocks of SMS.

  •  The senior management’s commitment to the management of safety
  • Effective safety reporting
  • Continuous monitoring through systems to collect, analyse, and share safety-related data arising from normal operations 
  • The investigation of safety occurrences with the objective of identifying systemic safety deficiencies rather than assigning blame
  • The sharing of safety lessons and best practices through the active exchange of information
  • The integration of safety training for operational personnel
  • The effective implementation of Standard Operating Procedures (SOPs), including the use of checklists and briefings
  • The continuous improvement of the overall level of safety

The result of implementing the eight building blocks is an organizational culture that fosters safe practices, encourages effective safety communication, and actively manages safety with the same attention to results as financial management.

This course will provide attendees with the necessary knowledge and skills to be able to implement and embed SMS principles within their organisation.



This course provides attendees with an overview of the procedures and methods used and the skills required to investigate aviation-related incidents and accidents. Class exercises involving actual industry events are used to demonstrate and practice particular aspects of the investigative process. Participants will learn how to plan and conduct investigations, the difference between accidents and incidents, the importance of conducting thorough investigations, the methodology used in root cause analysis, the writing of reports, and how to effectively incorporate the resulting safety recommendations into the organisation.

Successful completion of this course provides the participant with a greater understanding of the investigative process and allows attendees to begin actively participating in the conduct of field investigations.

Fatigue is a major human factors hazard because it affects most aspects of a crewmember’s ability to do their job. Alertness management therefore has implications for safety critical industries. An FRMS aims to ensure that flight crewmembers and ground staff are sufficiently alert to perform at a satisfactory level. It applies principles and processes from Safety Management Systems to manage the specific risks associated with crewmember fatigue.

This course provides attendees with information for implementing an FRMS that is consistent with ICAO standards and recommended practices.



This course provides attendees with an increased understanding of the following elements:

  • The Fundamental Principles of Human Factors, SHELL Model, CRM, MRM, & TEM
  • An Awareness of how the Principles of Human Factors Impact Human Performance
  • How Human Factors Principles can promote a Safe & Error-Free Workplace
  • The Human Role in a Chain of Events in all Types of Operations

An introduction to threat and error management and the use of a model within your operations. The model was derived empirically from observations of flight crew performance in normal line operations and has three parts:

  • External Threats & External Errors & their Management
  • Crew Errors & their Management
  • Undesired Aircraft States & their Management